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Terms and conditions of sales

The registration to one of the hikes proposed on this Web server or in our catalog implies the acceptance of the general conditions of sale governing the relations between the travel agencies and their customers (law n° 92-645 of July 13, 92 and its decree of application n° 94-490 of June 15, 1994) as well […]

The registration to one of the hikes proposed on this Web server or in our catalog implies the acceptance of the general conditions of sale governing the relations between the travel agencies and their customers (law n° 92-645 of July 13, 92 and its decree of application n° 94-490 of June 15, 1994) as well as the particular conditions written below.

Any derogation for the benefit of the customer will not bring any novation to the present conditions. The total or partial nullity of any clause of the General Terms and Conditions shall not entail the nullity of their other provisions.

Article 1 / Conditions of registration

– Any client of Sentiers de France acknowledges having the capacity to contract under the conditions described in the conditions of sale presented hereafter, i.e. having the legal majority and not being under guardianship or curatorship.

– The present conditions are an integral part of the sales contract. Their text can also be obtained on request from the company’s head office. All registrations must be made by means of the reservation form and be accompanied by a deposit of 30% of the total amount of the service. The receipt of this deposit implies the acceptance of the reservation only if the rooms or services are available.
providers.

– Sentiers de France reserves the right to cancel the reservation within 72 hours of receipt of the registration, if the stay has become unavailable due to exceptional changes beyond our control. We will inform you by e-mail or telephone within 72 hours. You will then be able to ask either for another hike or for the cancellation of your registration.
In this case, we will reimburse you the sums paid within 48 hours. Any telephone or written option not accompanied by the deposit is only recognized by Sentiers de France as an interest in one of our hikes and cannot trigger any reservation of our
part.

– After confirmation of your reservation, Sentiers de France will send you a contract in duplicate which must be signed by both parties, one copy will be kept by the client, the other must be returned to us.

Article 2 / Terms of payment

– The payment of the reservation is done in two steps:

A deposit of 30% of the total amount of the hike (including insurance) is required at the time of booking. Sentiers de France will validate the reservation only after receiving the payment of the deposit. If the payment is made by credit card, Sentiers de France will generate a secure link from the bank within a maximum of 72 hours after receipt of the registration form.

The balance of the cost of the service must reach us at least 30 days before the departure date without any reminder from us if the client wishes to pay by bank check or vacation check. If the payment was made by credit card via a secure link from our bank, the Sentiers de France company will send a second payment link for the balance directly 30 days before the start of the hike. The customer who has not paid the balance 30 days before the departure is considered as having cancelled his package without being able to take advantage of this cancellation. Cancellation fees are then retained in accordance with our special conditions of sale. In case of registration less than one month before departure, the client must pay the full cost of the service.

Article 3 / Cancellation by the customer

If you are forced to cancel your trip, notify us by e-mail as soon as possible. The date of sending the email will be used to define the amount of the sums that will eventually be refunded to you, subject to the following deductions:

If the cancellation takes place (the postmark is used as a reference)

– more than 30 days before departure: a lump sum of 100 € per person will be withheld (limited to 300 € for a group of 4 people)
– from 30 days to 21 days before departure: 25% of the total amount of the service will be retained.
– from 20 days to 8 days before departure: 50 % of the total amount of the service will be retained.
– from 7 days to 2 days before departure: 75 % of the total amount of the service will be retained.
– less than 2 days before departure or no show at the start of the tour: 100 % of the total amount of the service will be retained.

Article 4 / Cancellation due to Sentiers de France

– In the event that Sentiers de France has to cancel a hike, we will offer you one or more other similar tours of comparable cost. If you refuse, the sums paid will be refunded to you and you will receive an indemnity equal to the penalty you would have incurred if the cancellation was due to you at that time.

– The cancellation of the tour as well as the new tours proposed as replacements will be notified to you by e-mail as soon as possible following the occurrence of the causes that justified the cancellation of the tour in question. If you inform us of your choice to refuse the other tours proposed by e-mail within 7 days following the date of receipt of the notification from Sentiers de France, you will obtain, in this case, the immediate refund, as from the receipt of your e-mail from Sentiers de France, of the totality of the sums paid and will receive as compensation a sum equal to the penalty that you would have borne if the cancellation had been made by you on that date. In the absence of a response from you, in the conditions of form and time limit mentioned above, you will be considered as having opted for the replacement tour, the amount of the corresponding price remaining due to Sentiers de France.

– If this cancellation is imposed by circumstances of force majeure or for reasons beyond the control of Sentiers de France, you will not be entitled to any compensation.

Article 5 / Modifications or Interruptions

1/ Changes in the services provided by Sentiers de France

If one of the hotels we usually work with is full or cannot provide the contractual services, Sentiers de France reserves the right to have these services performed by another establishment of equivalent quality and/or classification. The buyer will be informed in writing and will not be able to take advantage of this fact to claim any compensation or partial reimbursement.

2/ Changes of destination requested by the customer

The client can modify his reservation, change the date, hike etc. but it will cost him:

-100 € per person if this change occurs 30 days before the departure date of the hike. Cancellation conditions apply if the modification is made within 30 days before the departure date.

3/ Interruption

An interruption of the hike and/or the renunciation of certain services included in the package will not give rise to any claim for reimbursement or credit on future services. In case of late arrival or early departure, compared to the dates mentioned on your contract and your passport issued by Sentiers de France, no refund will be made.

Article 6 / Modifications or Interruptions

1/ Changes in the services provided by Sentiers de France

If one of the hotels we usually work with is full or cannot provide the contractual services, Sentiers de France reserves the right to have these services performed by another establishment of equivalent quality and/or classification. The buyer will be informed in writing and will not be able to take advantage of this fact to claim any compensation or partial reimbursement.

2/ Changes of destination requested by the customer

The client can modify his reservation, change the date, hike etc. but it will cost him:

-100 € per person if this change occurs 30 days before the departure date of the hike. Cancellation conditions apply if the modification is made within 30 days before the departure date.

3/ Interruption

An interruption of the hike and/or the renunciation of certain services included in the package will not give rise to any claim for reimbursement or credit on future services. In case of late arrival or early departure, compared to the dates mentioned on your contract and your passport issued by Sentiers de France, no refund will be made.

ARTICLE 7 / PRICES

For all stays or hikes, the prices are from the meeting place to the place of dispersion.

1/ For the hikes, our prices include :

– The accommodation in formula night and breakfast, with or without dinner, the transport of luggage from one hotel to another, the provision of the road book for each signatory of a contract, the organization and logistics costs (in some cases, the transfer by cab between different places).

2/ For our tours the prices do not include

– Lunch, drinks during and outside of meals, the cost of river or sea transport on certain hikes, all personal expenses. For more details, see the technical sheet or the logbook.

ARTICLE 8 / LUGGAGE

The transportation of luggage from one accommodation to another is provided by cab companies or specialized companies.
The luggage must be closed and deposited at the reception desk of your accommodation, with the labels provided in the travel book given on the first day. We recommend that you keep your valuables with you and do not leave them in your luggage during transportation. Sentiers de France cannot be held responsible in the event of theft or loss during luggage transportation.

ARTICLE 9 / RESPONSIBILITIES AND RISKS

1/ Responsibilities

Sentiers de France does not replace the individual responsibility of each participant. Acting as an organizer of hikes or stays, Sentiers de France is led to work with many service providers (hoteliers, transporters). It should not be confused with those who assume their own responsibility.

2/ Risks

Any physical activity, whether travel or hiking, carries a risk, no matter how small. Each participant is aware of this and assumes it with full knowledge of the facts. He or she undertakes not to hold Sentiers de France, any possible guide (for certain groups) or the various service providers responsible for accidents or incidents that may occur. This is also valid for the beneficiaries and any family member. Each participant must comply with the elementary rules of caution and safety. He/she must follow the decisions made by the guide (in the case of accompanied groups).

ARTICLE 10 / COMPLAINTS

1/ During the hike

You are required to inform Sentiers de France of any non-compliance found during the execution of the trip by immediately contacting our emergency number whose details are in the logbook. Failure to report a non-compliance on the spot may have an influence on the amount of any damages or reduction in price due if reporting without delay could have prevented or reduced the damage to the traveller.

2/ After the trip

Any eventual complaint, following a hike purchased from Sentiers de France, must be formulated in writing and sent by e-mail within 20 days following your stay, to the following address: info@sentiersdefrance.com

After this period, no claim will be taken into account. Claims involving Sentiers de France’s damage or civil liability insurance will only be accepted if they have been declared before your return to the service provider.

Article 11 / Animals

No matter how adorable, docile, gentle, trained they may be, our companions of any kind are not allowed in our stays or hikes.

Article 12 / Data processing and freedom

All our operations are processed by computer. We attach the utmost importance to the confidentiality of our clients’ data. They are confidential and in accordance with the Data Protection Act of June 6, 1978, you have the right to access and rectify data concerning you. You can exercise this right by writing to Sentiers de France – 126 boulevard Béranger – 37000 TOURS. Without any notice to the contrary from you, we reserve the right to use them to send you commercial information.

Article 13 / General conditions

Extract from decree no. 94-490 of June 15, 1994, issued in application of article 31 of law no. 92-645 of July 13, 1992 setting the conditions
to carry out activities relating to the organization and sale of trips or stays.

Article 95:
Subject to the exclusions provided for in the second paragraph (a and b) of article 14 of the above-mentioned law of July 13, 1992, any offer and sale of travel or stay services give rise to the delivery of appropriate documents which comply with the rules defined by the present title.

In the event of the sale of air travel tickets or tickets for regular line transport not accompanied by services related to such transport, the seller shall issue to the buyer one or more tickets for the entire journey issued by the carrier or under its responsibility. In the case of on-demand transportation, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned.

Separate invoicing of the various elements of the same tour package does not relieve the seller of its obligations under this title.

Article 96:
Prior to the conclusion of the contract and on the basis of a written support, bearing his company name, his address and the indication of his administrative authorization of exercise, the salesman must communicate to the consumer, the information on the prices, the dates and the other elements constituting the services provided at the time of the voyage or stays such as :

1- The destination, means, characteristics and categories of transport used;
2- The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country;
3- The meals provided;
4- The description of the itinerary in the case of a tour.
5- The administrative and sanitary formalities to be carried out in case of border crossing as well as their deadlines;
6- Visits, excursions and other services included in the package or available for an additional fee;
7- The minimum or maximum size of the group allowing the trip or stay to take place and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;
8- The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the schedule for payment of the balance ;
9- The modalities of revision of the prices as provided for by the contract in application of article 100 of this decree;
10- The conditions of cancellation of a contractual nature;
11- The cancellation conditions defined in articles 101, 102 and 103 hereafter;
12- The details concerning the risks covered and the amount of the guarantees subscribed under the insurance contract covering the consequences of the civil liability of the professional associations of travel agencies and the civil liability of non-profit associations and organizations and local tourism organizations ;
13- Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation expenses in case of accident or illness ;

Article 97:
The prior information given to the consumer commits the seller, unless the seller has expressly reserved the right to modify certain elements of it. In this case, the seller must clearly indicate the extent to which this modification can intervene and on which elements.
In any event, changes to the prior information must be communicated in writing to the consumer before the conclusion of the contract.

Article 98 :
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. It must include the following clauses:

1- the name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer ;
2-The travel destination or destinations and, in the case of a split stay, the different periods and their dates ;
3-The means, characteristics and categories of transport used, the dates, times and places of departure and return;
4-The mode of accommodation, its location, its level of comfort and its main characteristics, its tourist classification according to the regulations or customs of the host country;
5-The number of meals provided;
6-The itinerary in the case of a tour;
7-The visits, excursions or other services included in the total price of the trip or stay;
8-The total price of the services invoiced as well as the indication of any possible revision of this invoicing by virtue of the provisions of article 100 hereafter:
9-The indication, if necessary, of the fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service(s) provided;
10-The schedule and terms of payment of the price; in any event, the last payment made by the purchaser may not be less than 30% of the price of the trip or stay and must be made upon delivery of the documents enabling the trip or stay to be carried out;
11-Special conditions requested by the buyer and accepted by the seller;
12-The methods according to which the purchaser can seize the salesman of a complaint for inexecution or bad execution of the contract, complaint which must be addressed as soon as possible, by registered letter with acknowledgement of delivery to the salesman, and indicated in writing, possibly, to
the tour operator and the service provider concerned;
13-The deadline for informing the purchaser in the event of cancellation of the trip or stay by the vendor in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7° of article 96 above ;
14-The conditions of cancellation of a contractual nature;
15-The cancellation conditions provided for in articles 101, 102 and 103 below;
16-The details concerning the covered risks and the amount of the guarantees under the insurance contract covering the consequences of the professional civil liability of the seller;
17-The indications concerning the insurance contract, covering the consequences of certain cases of cancellation subscribed by the purchaser (number of the insurance policy).
policy and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded ;
18-The deadline for informing the seller in case of assignment of the contract by the buyer ;
19-The commitment to provide, in writing, to the buyer, at least ten days before the date scheduled for his departure, the following information:
a) The name, address and telephone number of the seller’s local representation or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in case of difficulty, or failing that, the telephone number for urgent contact with the seller ;
b) For trips and stays abroad by minors, a telephone number and address enabling direct contact to be established with the child or the person in charge of the child’s stay in the country;

Article 99:
The buyer may assign his contract to a transferee who fulfils the same conditions as him to carry out the trip or stay as long as this contract has not produced any effect. Unless a more favourable stipulation is made to the transferor, the latter is required to inform the seller of his decision by registered letter with acknowledgement of receipt at the latest seven days before the beginning of the trip. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this session subject to prior authorization by the vendor;

Article 100 :
When the contract includes an express possibility of revision of the price, within the limits provided for in article 19 of the above-mentioned law of July 13, 1992, it must mention the precise methods of calculation, both upwards and downwards, of price variations, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the journey or stay, the part of the price to which the variation applies, the rate of the currency or currencies used as a reference when establishing the price appearing in the contract.

Article 101:
When, before the departure of the buyer, the seller is forced to make a modification to one of the essential elements of the contract such as a significant increase in the price, the buyer may, without prejudice to any recourse in compensation for damages that may have been suffered, and after having been informed by the seller by registered letter with acknowledgement of receipt :

– either cancel the contract and obtain immediate reimbursement without penalty, or
of the sums paid ;
– or accept the modification or substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums remaining due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.

Article 102:
In the case provided for in article 21 of the aforementioned law of July 13, 1992, when, before the buyer’s departure, the seller cancels the trip or the stay, he must inform the buyer by registered letter with acknowledgement of receipt; the buyer, without prejudice to any recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement without penalty of the sums paid; the buyer receives, in this case, compensation at least equal to the penalty he would have borne if the cancellation had been made by him on that date. The provisions of this article in no way prevent the conclusion of an amicable agreement aimed at the acceptance, by the purchaser, of a substitute trip or stay proposed by the vendor.

Article 103:
When, after the buyer’s departure, the seller is unable to provide a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to any recourse for compensation for damages that may have been suffered :

– Either offer services in replacement of the services provided for, possibly bearing any price supplement and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the difference in price as soon as he returns:
– or, if he cannot offer any replacement services or if these are refused by the purchaser for valid reasons, provide the purchaser, without any additional charge, with transport tickets to ensure his return under conditions that can be deemed equivalent to the place of departure or to another place accepted by both parties.

Sentiers de France SARL au capital de 7 630 € – RCS Tours B 431 495 100
Siège Social : 126 boulevard Béranger – 37000 TOUR
Licence agent de voyages n° IM 037 12 0006
RCP : GRAS SAVO Y E
Garantie bancaire : A.P.S.
15 avenue Carnot – 75017 Paris